NHS test and trace – opportunities for fraud

NHS test and trace – opportunities for fraud

The Government has launched its test and trace service this week for those who test positive for Covid-19. If you are contacted, please remember the below:

Contact tracers will:

• call you from 0300 013 5000
• send you text messages from ‘NHS’
• ask you to sign into the NHS test and trace contact-tracing website
• ask for your full name and date of birth to confirm your identity, and postcode to offer support while self-isolating
• ask about the coronavirus symptoms you have been experiencing
• ask you to provide the name, telephone number and/or email address of anyone you have had close contact with in the 2 days prior to your symptoms starting
• ask if anyone you have been in contact with is under 18 or lives outside of England

Contact tracers will never:

• ask you to dial a premium rate number to speak to us (for example, those starting 09 or 087)
• ask you to make any form of payment or purchase a product or any kind
• ask for any details about your bank account
• ask for your social media identities or login details, or those of your contacts
• ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone
• disclose any of your personal or medical information to your contacts
• provide medical advice on the treatment of any potential coronavirus symptoms
• ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
• ask you to access any website that does not belong to the government or NHS

More information can be found here: https://www.gov.uk/guidance/nhs-test-and-trace-how-it-works

Covid-19 Community Response Hub

If you, or someone you know in Merton, might need support help is still available. You can contact the Community Response Hub – help@mvsc.co.uk or call 020 8685 2272.