1. Difference of opinion on children's cancer services

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    NHS England is promoting a public consultation about changes to the treatment centre for children with cancer that serves South West London. They want the service to move from its current location at the Royal Marsden Hospital, citing safety concerns. Some patients of current service users disagree with this decision and say that the service should remain where it is.

  2. Healthwatch Merton Annual Report 2023-24

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    Healthwatch Merton Annual Report (2023-2024)

    We would like to thank everyone who helped us to put people at the heart of health and social care.

  3. Polish and Eastern European needs assessment

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    The needs assessment conducted by The Polish Family Association (PFA) and Healthwatch Merton, focuses on the Polish and Eastern European (EE) community, aimed to investigate the disparities in healthcare for these populations within the Borough of Merton. The assessment engaged 176 individuals attending PFA services through surveys alongside five focus groups and two in-depth interviews with healthcare professionals.

  4. Polish and Eastern European needs assessment

    News -

    The needs assessment conducted by The Polish Family Association (PFA) and Healthwatch Merton, focuses on the Polish and Eastern European (EE) community, aimed to investigate the disparities in healthcare for these populations within the Borough of Merton.

  5. Pharmacy closures in England

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    Our new briefing provides the first geographical breakdown of pharmacy closures in England.

  6. Cervical screening my way

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    Healthwatch England's report unpacks women's experiences of cervical screening and sets our recommendations for healthcare leaders.

  7. How to make cervical screening (a smear test) work for you

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    Cervical screening, previously known as a smear test, saves over 4,000 lives every year in the UK. However, some women find it uncomfortable, so it's important to know what support is available and what adjustments you can request.

  8. Who are physician associates and what do they do?

    Advice and Information -

    What are physician associates? Find out about their training and what kind of care they can provide.

  9. What can the Pharmacy First scheme do for me?

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    The new Pharmacy First scheme enables your local pharmacy to treat some common conditions with prescription-only medicines, without you visiting your GP. Find out everything you need to know.

  10. Haig Housing Service of Remembrance

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    Haig Housing Service of Remembrance

  11. News and reports

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  12. What we do

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    Find out about our role, our plans and our people.

  13. Home

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  14. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

  15. 10 top tips to get the most out of your GP appointment

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    We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.

  16. What should you expect from home care services?

    Advice and Information -

    The number of people being cared for in their own homes is increasing but what should you expect from home care services?

  17. 10 top tips to get the most out of your dental appointment

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    Everyone should be able to access good quality NHS dental services. Take a look at our top tips to help you get the most out of your next dental appointment.

  18. Work with us

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  19. Women-only Contraception Clinic for Merton Residents

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    NHS Sexual Health South West London manage all sexual health services in Wandsworth, Merton and Richmond.  

  20. Terms & conditions

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    These terms and conditions tell you how this Healthwatch website is managed and how you are protected when you are using our site.If you do not agree with these terms, you should leave the site immediately.

  21. Healthwatch Merton Action Plan: Jupiter Ward

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    This document is the Mental Health Trust’s Action Plan response to our report.

  22. Community Navigator Service Evaluation

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    This is an evaluation of the Community Navigation Service, across the Holistic Assessment Rapid Investigation Team and the GP Practice.

  23. Accessibility

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    We want to make sure that everyone is able to access the information we provide and communicate with us in ways that meet their individual needs.

  24. Events

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    Take a look at our upcoming events or check out our selection of health and care awareness events you can support.

  25. Advice and information

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    Find out about more about how we can help you access the support you need to live well.

  26. Volunteers Week

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  27. Cookies

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    We use cookies on our website to make your experience as easy and simple as possible.

  28. Privacy Statement (July 2023)

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    This Privacy Statement sets out the data processing practices carried out by Healthwatch Merton. We retain and use personal data (information that relates to and identifies living people) to help us carry out our role as the national independent champion for people who use health and social care services.