1. Become a Community Champion and help keep COVID-19 out of Merton

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    Do you want to help stop the spread of COVID-19 by sharing clear and consistent messages? Register to become a COVID-19 Community Champion!

  2. Looking After Yourselves

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    A range of resources and information to help you look after yourself.

  3. NHS General Dental Services

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    NHS General Dental Services are operating at significantly reduced capacity due to social distancing and infection prevention and control requirements in light of the COVID-19 pandemic

  4. CQC - Developing our future strategy

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    Care Quality Commission as part of developing their next strategy are sharing their latest thinking on a range of key areas.

  5. Out of sight – who cares?: Restraint, segregation and seclusion review

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    Looks at the use of restraint, seclusion and segregation in care services for people with a mental health condition, a learning disability or autistic people.

  6. How to communicate better with people with hearing loss

    Advice and Information -

    COVID-19 poses a unique challenge for health and social care professionals when talking to someone with hearing loss. Here are some important tips to help you communicate effectively.

  7. Getting the most out of the virtual health and care experience

    Advice and Information -

    Working with National Voices, Traverse, and PPL, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.

  8. Help control the virus

    Advice and Information -

    Read advice and information from NHS England and Public Health England about looking after yourself during the pandemic.

  9. Healthwatch Merton annual report 2020-2021

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    Healthwatch Merton Annual report (2020-2021) – June 2021

  10. ‘what is working well’

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    The key focus of this snapshot report is to share ‘what is working well’



  11. Latest E-bulletin

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    Our E-bulletins let you know what we have been up to and highlights both local and national health and care updates and opportunities.

  12. Your Care, Your Way

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    Help make sure more people get healthcare information in the way they need it.

  13. Long COVID Snapshot Report 21/22

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    Our Long COVID snapshot report is ready to share and is based on what we heard from you between August 2021 and November 2021.

  14. Healthwatch Merton Annual Report 2021-22

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    Healthwatch Merton Annual report (2021-2022)

    We would like to thank everyone who helped us to put people at the heart of health and social care.

  15. Our position on patient transport

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    Getting to healthcare appointments can be impossible for some people – especially those who cannot travel or afford it. Find out what we’ve recommended decision-makers do to improve the situation.

  16. Help shape the London Ambulance Service's five year Strategy (2023 - 2028)

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    London Ambulance Service (LAS) have asked Healthwatch Merton to gather feedback on what we think their priorities should be for their next strategy (2023 - 2028)

  17. GP Patient Survey 2023

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    In early January, NHS England will invite around 2.4 million randomly selected people registered with GP practices to answer a GP Patient Survey questionnaire about their experiences.

  18. Local Healthwatch funding 2022-23

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    Healthwatch England latest report sets out what funding the Healthwatch network has received to carry out its statutory activities in 2022-23.
    Find out the key findings from our latest analysis

  19. St Helier Managing Director tells us "patients deserve better"

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    After recent media coverage; Pete Flavell Chief Executive Officer Healthwatch Sutton on behalf of both Healthwatch Merton and Healthwatch Sutton wrote to James Blythe, Managing Director at St Helier Hospital. He told us that patients deserve a better hospital environment, and that while they do everything they can to ensure patients get safe and effective care, this relies on workarounds which aren't sustainable.

  20. Healthwatch Merton Annual Report 2022-23

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    Healthwatch Merton Annual report (2022-2023)

    We would like to thank everyone who helped us to put people at the heart of health and social care.

  21. Difference of opinion on children's cancer services

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    NHS England is promoting a public consultation about changes to the treatment centre for children with cancer that serves South West London. They want the service to move from its current location at the Royal Marsden Hospital, citing safety concerns. Some patients of current service users disagree with this decision and say that the service should remain where it is.

  22. Healthwatch Merton Annual Report 2023-24

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    Healthwatch Merton Annual Report (2023-2024)

    We would like to thank everyone who helped us to put people at the heart of health and social care.

  23. Polish and Eastern European needs assessment

    Report -

    The needs assessment conducted by The Polish Family Association (PFA) and Healthwatch Merton, focuses on the Polish and Eastern European (EE) community, aimed to investigate the disparities in healthcare for these populations within the Borough of Merton. The assessment engaged 176 individuals attending PFA services through surveys alongside five focus groups and two in-depth interviews with healthcare professionals.

  24. Polish and Eastern European needs assessment

    News -

    The needs assessment conducted by The Polish Family Association (PFA) and Healthwatch Merton, focuses on the Polish and Eastern European (EE) community, aimed to investigate the disparities in healthcare for these populations within the Borough of Merton.

  25. Pharmacy closures in England

    Report -

    Our new briefing provides the first geographical breakdown of pharmacy closures in England.

  26. Cervical screening my way

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    Healthwatch England's report unpacks women's experiences of cervical screening and sets our recommendations for healthcare leaders.

  27. How to make cervical screening (a smear test) work for you

    Advice and Information -

    Cervical screening, previously known as a smear test, saves over 4,000 lives every year in the UK. However, some women find it uncomfortable, so it's important to know what support is available and what adjustments you can request.

  28. Who are physician associates and what do they do?

    Advice and Information -

    What are physician associates? Find out about their training and what kind of care they can provide.

  29. What can the Pharmacy First scheme do for me?

    Advice and Information -

    The new Pharmacy First scheme enables your local pharmacy to treat some common conditions with prescription-only medicines, without you visiting your GP. Find out everything you need to know.

  30. Haig Housing Service of Remembrance

    News -

    Haig Housing Service of Remembrance

  31. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

  32. 10 top tips to get the most out of your GP appointment

    Advice and Information -

    We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.

  33. What should you expect from home care services?

    Advice and Information -

    The number of people being cared for in their own homes is increasing but what should you expect from home care services?

  34. 10 top tips to get the most out of your dental appointment

    Advice and Information -

    Everyone should be able to access good quality NHS dental services. Take a look at our top tips to help you get the most out of your next dental appointment.

  35. Women-only Contraception Clinic for Merton Residents

    News -

    NHS Sexual Health South West London manage all sexual health services in Wandsworth, Merton and Richmond.  

  36. Healthwatch Merton Action Plan: Jupiter Ward

    Report -

    This document is the Mental Health Trust’s Action Plan response to our report.

  37. Community Navigator Service Evaluation

    Report -

    This is an evaluation of the Community Navigation Service, across the Holistic Assessment Rapid Investigation Team and the GP Practice.

  38. Diabetes Week

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  39. Carers Week

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  40. Men's Health Week

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  41. World Blood Donor Day

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  42. World Suicide Prevention day

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